Returns

RETURN POLICY

Return requests must be made within 14 days of delivery to hello@akobestudio.com. Please outline your name, order number and returning item(s) in the email. Once the return request is open, the item(s) must be sent to us immediately. 

For the return to be accepted, the item(s) must be:

- In its original condition; unworn, unused, unaltered, unwashed and undamaged. Undergarments/briefs are non-refundable.

- No missing accessories such as belts, straps, laces, or logo pendant.

- Original tags, garment bags and/or product packaging intact.

- Posted in the box package in which it was received, or an equally secure outer box.

- Items that were purchased on sale or during special promotions are not eligible for return. 

- We do not accept in-person returns.

For South Africa customers, returns are organised and paid for by the customer. *akobe Studio is not liable for the return package, and we strongly recommend using a trackable shipping service with insurance.

RETURN TO:

Akobe Studio / ONLINE RETURNS

House of Eboka

92 11th Street
2196 Parkmore
South Africa

Please include your name and order # in the shipment.

 

EXCHANGES

We currently do not offer exchanges. If you would like to exchange a style or size of an item, please request for a refund and make a new purchase with the desired item(s). 

 

REFUNDS

Please be advised that refunds may take up to 5 working days to reach your account. 

The refund will be made to the original payment method excluding the cost of the original shipping fee and any duties or taxes incurred.

If you have any questions, please contact hello@akobestudio.com